top of page

SHIPPING & RETURNS

SHIPPING POLICY

PLEASE NOTE:

The Shipping Policy below applies only to Online Retail Customers buying on cremedelacremeclothing.com. 

  • We offer standard shipping on all orders within the United States and Canada.

  • Estimated delivery time may vary depending on the shipping destination.

  • Delivery times may be affected by the global situation surrounding COVID-19.

  • Please visit the USPS website (for orders within the United States) or Canada Post website (for orders within Canada) for up-to-date information on shipping policies during this time. 

  • Currently we do not offer express or expedited shipping options.

  • When your order is processed, we will send you an order confirmation email. 

  • When your order is shipped, we will send you a shipping confirmation email including a tracking number for your shipment. 

RETURN AND
REFUND POLICY

PLEASE NOTE:

The Return/Refund Policy below applies only to Online Retail Customers buying on cremedelacremeclothing.com. 

If you are not happy with your online purchase, you may return your items within 30 days of the delivery date for an in-store credit with the following considerations: 

  • Please enclose your original packing slip with your return package.

  • Product was not marked as Final Sale.

  • Products must be in the original, unworn condition with tags attached to be accepted for returns/exchanges (unless it is a manufacturer defect).

    • In this case please contact Customer Service. 

  • Do not use the original shoe box as the package for shipping. 

    • Any returns without the original shoe box or with a damaged shoe box will not be accepted. 

    • A separate box should be used to ship shoes/sneakers back with the original shoe box inside. 

    • Please enclose your original packing slip with your return package.

  • You are responsible for the shipping fees incurred for the return.

  • Shipping fees for the original purchase are non-refundable.

bottom of page